GENEVIEVE ARNOLD's Blog

BUSINESS GOALS

• Office Guest Procedures

Within the next year I will research social etiquette regarding the treatment of guests and proper introductions. From this research I will write a procedure for the welcoming and treatment of office guests. Including proper introductions and materials that guests may desire during their stay.  This will ensure that all of our office guests feel comfortable during their visit.

• Receptionist Attire

Within the next year I will document my appearance at the office daily, making incremental improvements. By the end of the year I will appear as a traditional receptionist. I will write a specific proposal within the next couple months, which will define traditional receptionist attire and appearance. I will also keep a daily log that will include photographs and how that day was a progression towards my goal.  Since the receptionist is the first person that the client sees appropriate attire and appearance are crucial.

• Documentation

To ensure that my business goals are achieved and that next year’s are more specific and applicable to my position. I will keep an inventory of the things that I need to improve.

DEVELOPMENT PLAN

• Attitude

This will tie in with my first business goal “Office Guest Procedures.” Through my research of social etiquette I will acquire the knowledge to ensure that I can maintain a positive attitude and polite demeanor in the office at all times. I will document my approach and findings throughout the year.

• Empathy in the Workplace

Empathy is achieved through communication and understanding. To promote empathy in the work place, I will propose more outside-the-office team building, such as social events, taking skill-building classes or volunteering together. I will organize one out-side-the-office team building event within the next year for those who wish to attend. However, my business goals this year will be laying the ground work to better contribute to empathy in the workplace.

GOALS

• Short-term Business Goals

I would like to be the most skilled Receptionist that I can possibly be. I would like to embody the essence of receptionist.

• Long-term Business Goals

I am interested in community building, team-building, event-hosting and all things that make people feel content to be where they are in their lives, whether that is their career-life or their personal-life. It is my long-term goal to improve how those around me feel about their chosen life-path.